Ziplining in the Pocono Mountains

Extras

Cancellations made more than 21 days prior to the departure of the trip will receive a full refund. Reservations canceled between 8 to 20 days of the trip departure will receive a refund, less a $10 per person processing fee. Reservations canceled within 1 to 7 days of the trip departure will receive a Raincheck, less a $10 per person processing fee. Day of cancelations or no shows will receive a Raincheck, less a $20 per person processing fee. It is your responsibility to be at here at the scheduled check-in time. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

Rescheduling any reserved activity or trip less than 7 days in advance will incur a $10 per person rescheduling fee. Any reserved activity rescheduled on the date of the reservation will be subject to a $20 per person rescheduling fee.

Rafters that arrive later than their check in time will most likely miss the trip, if you’re late we can’t wait. Biking, Paintball and Zipline Reservations are for a specific time and we will have Staff here and ready for you at that time; if you are late for any of these activities you will be charged a $50 late fee for every 30 minutes you are late. There is no guarantee you will be able to participate in your scheduled activity if you arrive late.

Rafter Responsibilities

When choosing a Whitewater Rafting Adventure for you and/or your group, we ask you to be realistic about everyone’s abilities and be sure to ask questions of our staff prior to booking. Anyone in your group that has any medical condition, physical limitations, or is seriously overweight should consult a physician before attempting one of our trips. For safety reasons, we reserve the right to refuse service to anyone that we perceive to be under the influence of drugs or alcohol or deem unfit for a rafting trip. We also reserve the right to alter your scheduled trip without notice or allowance for refund.

Due to the inherent risks involved in rafting, all participants are required to sign an assumption of risk/release of liability waiver. Although we are fully licensed and insured, you participate in river rafting AT YOUR OWN RISK.

Reservation Policy

Advanced reservations are required.  There are times we can accept walk-ins, but the only way to guarantee you spot is to make a pre-paid reservation in advance.  If your reservation is made more than 3 weeks prior to your trip departure date, a $20 per person deposit is required at the time of booking, with the remaining balance due 3 weeks prior to the departure of the trip. Any trips booked within 3 weeks of the trip departure require a full deposit at the time of booking.

Cancellation Policy

Cancellations made more than 21 days prior to the departure of the trip will receive a full refund. Reservations canceled between 8 to 20 days of the trip departure will receive a refund, less a $10 per person processing fee. Reservations canceled within 1 to 7 days of the trip departure will receive a Raincheck, less a $10 per person processing fee.  Day of cancelations or no shows will receive a Raincheck, less a $20 per person processing fee.  It is your responsibility to be at here at the scheduled check-in time. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

Trip Rescheduling Policy

Rescheduling any reserved activity or trip less than 7 days in advance will incur a $10 per person rescheduling fee.  Any reserved activity rescheduled on the date of the reservation will be subject to a $20 per person rescheduling fee.

Late Arrival Policy

Rafters that arrive later than their check in time will most likely miss the trip, if you’re late we can’t wait.  Biking, Paintball and Zipline Reservations are for a specific time and we will have Staff here and ready for you at that time; if you are late for any of these activities you will be charged a $50 late fee for every 30 minutes you are late.  There is no guarantee you will be able to participate in your scheduled activity if you arrive late.

Trip Change Policy

Any changes made to a trip departure time, date, or river section may be subject to a trip change fee and will be made on a case-by-case basis and subject to availability. We reserve the right to alter your scheduled trip without notice or allowance for refund.

Footwear, Clothing & Wetsuits

Footwear is required and must be secure to your feet.  Sneakers, water shoes and sandals with a strap all work fine.  No bare feet, flip-flops or slides.  Rafters who do not bring proper footwear will have to rent shoes or not participate in the trip.

Protective clothing or wetsuits must be worn if the combined air temperature and water temperature are 120 degrees or below.  If you do not have proper protective clothing / wetsuit you will be required to rent a wetsuit from us or not participate in the trip.

Food & Red Rock Cafe

Food orders are not refundable unless canceled or rescheduled at least 48 hours prior to the reservation date.  Pre-ordering lunches is the only way to guarantee  a lunch through our Cafe.  You may purchase lunches on site when you arrive but they are first come first serve.

Groups & Youth Groups

12 or more rafters must be present and pay with a single credit card, check, or cash to receive Group Rates.  To qualify as a Youth Group 12 or more rafters must be present,  pay with a single credit card, check, or cash, be part of a recognized organization (Scouts, Church, School, College, Camp, etc…) and 75% of the participants must be considered a youth member.

Children and Minors Policy

Anyone 17 years of age or younger who wishes to participate in any of our activities must have a completed assumption of risk / release of liability waiver that is signed by their parent or guardian.  In addition, all minors, participating or not, must be accompanied by a responsible adult 18 years of age or older at all times.  We will not take any minors rafting, paintballing, ziplining, kayaking or biking with out a responsible adult 18 years of age or older with them.  We will not have minors left unattended on our premises while all adult members of their party leave to participate in one of our activities.  Please contact our office for any questions regarding this or any of our policies.

Pet Policy

No pets of any kind are allowed on the premises or to be present during any of our activities.  Pets can not be left unattended in cars in our parking lot.  Documented Service Animals are welcome (prior coordination is appreciated).

Facility Use / Rental Policy

Groups that wish to come early or stay after (1 hour or less) to cook, eat or participate in other activities can do so at no extra cost as long as it is pre-arranged and does not interfere with other customers.  Any groups arriving more than an hour early or wish to stay more than an hour after their trip arrives back at our Adventure Center will be charged $100 per additional hour to cover the cost of staff that must remain on site and clean up after everyone has left.

We also have large grills for rent if any group wants to bring their own food to cook after their trip.  Grills must be reserved in advance and cost $75 per rental.  Propane & grill clean up is included.

Guide in your Raft

The Lehigh is a great beginners river so the majority of our customers can handle navigating their own raft with the help from our guides who work out of kayaks.  However some guests do request to have a guide in their raft with them.  Guides  must be requested in advance and are based on availability.  The cost to have a Guide in your raft is $125.00 for the Class III Whitewater trip or $85.00 for the Class II EZ Whitewater & Summer Rafting trip.

Group Gratuity Policy

Organized groups of 24 or more participants will be subject to a $1 per person prepaid gratuity for their Guides .  Our Guides work very hard especially when taking a large Youth or Adult Group down the river.  Some groups plan on tipping their guides while many camps, schools, & other large groups don’t provide the chaperones they send with any means of payment.  This ensures the organization planning the outing is prepared to give a gratuity.  If after your trip you feel your Guides did not earn this gratuity please inform our management.

Lost & Found Policy

Whitewater Rafting Adventures is not responsible for lost or stolen items; please keep your belongings with you or locked in your vehicle at all times.  Lost & Found items will be held for 90 days, please contact us as soon as possible if you believe you left anything at our facility.

Drugs & Alcohol

NO use of any drugs (including marijuana) or alcohol are permitted prior to or during any of our activities.  For safety reasons, we reserve the right to refuse service to anyone that we perceive to be under the influence of drugs or alcohol with out refund.